Bestcare Facilities Management Services is a Nairobi-based provider of integrated facilities management and maintenance across Kenya. From a modest start, the company has grown into a full-service business serving clients of every size, including small businesses, large corporations, schools and colleges, healthcare facilities, industrial sites and residential developments.
With more than 15 years of experience, Bestcare has built its reputation on a simple idea: property owners and facility managers should not have to juggle a dozen separate vendors to keep a building safe, clean and running. By bringing technical, cleaning, security and environmental services together under one accountable provider, Bestcare helps clients cut downtime, control costs and extend the life of their assets.
Vision and Mission
Bestcare's vision is to be recognised as East Africa's most trusted and innovative facilities management company, setting benchmarks for service excellence, technical expertise and customer satisfaction. The company wants its name to stand for reliability, professionalism and sustainable facility solutions that help businesses and communities thrive.
Its mission is to deliver dependable, tailored and transparently priced facility services, and to act as a strategic partner invested in each client's success rather than a vendor that simply completes tasks.
Services
Bestcare organises its offering into hard and soft facilities management, supported by installation, maintenance and project services.
Hard Facilities Management
Hard FM covers the technical and infrastructure side of a building. Bestcare's teams handle:
- Building maintenance: preventive, corrective and emergency work covering flooring, ceilings, plastering, roofing, walls and general repairs.
- Electrical services: wiring, distribution boards, circuit breakers, earth leakage protection, lighting and fault repair.
- Plumbing and water systems: repairs, water meter installation, leak detection, pipework and water-saving solutions, including industrial and commercial plumbing.
- HVAC: installation, servicing and repair of air conditioning and ventilation, including systems for hotels, restaurants and specialised facilities.
- Fire and security systems: fire and smoke detection, and security installations such as metal detector systems.
Soft Facilities Management
Soft FM focuses on people and the working environment. Services include:
- Professional cleaning for residential, commercial and industrial spaces
- Pest control and fumigation
- Waste management, including collection, recycling and compliance reporting
- Landscaping and grounds maintenance
- Security management and other workplace support services
Installation, Maintenance and Project Services
Beyond day-to-day upkeep, Bestcare installs and maintains facility systems and equipment, managing the full lifecycle from commissioning to servicing and replacement planning. The company also offers construction management, covering project supervision, quality control, procurement and safety compliance, so that projects stay on time and within budget.
Integrated Facilities Management
For organisations that want a single point of accountability, Bestcare offers full integrated facilities management (IFM). Maintenance, cleaning, security, pest control, landscaping and more are coordinated under one contract, one team and one reporting line. Clients can choose on-demand services, scheduled maintenance contracts or complete outsourcing, with packages designed around the size, type and use of each building.
Sectors Served
Bestcare supports a wide range of property types and industries, including:
- Offices and commercial buildings
- Retail spaces and shopping centres
- Hotels and restaurants
- Schools and other educational institutions
- Hospitals and healthcare facilities
- Manufacturing plants, cold storage and warehouses
- Residential estates and apartment complexes
Specialised environments receive specialised attention. In healthcare settings, for instance, Bestcare installs and maintains the systems where reliability is critical, such as specialised HVAC and backup power. In industrial sites, the company combines mechanical, electrical, HVAC, plumbing and security services under coordinated maintenance schedules.
What Sets Bestcare Apart
A holistic approach. Rather than fragmenting services, Bestcare integrates them. This gives clients one team to call, consistent standards across every service line and clearer reporting.
Local knowledge with global standards. Bestcare designs its services around East African realities, including power fluctuations, tropical pests, rapid urban development and shifting regulations, while applying international best practice.
Transparent pricing. The company publishes indicative pricing and promotes clear quotations without hidden fees, with flexible contract terms that suit different budgets.
Licensed, insured and experienced. Bestcare works as a licensed and insured contractor, handling diverse building types and maintenance challenges across Kenya's urban environment.
Round-the-clock response. Dedicated emergency teams are available for urgent faults, and the company operates emergency services on Sundays, so critical problems are not left waiting.
Proactive communication. Clients are kept informed about the condition of their facilities and any emerging needs, so that issues are addressed before they become costly failures.
Innovation and Sustainability
Bestcare treats sustainability as a defining part of good facility management. Its green cleaning programmes use environmentally friendly products, its waste strategies emphasise reduction and recycling, and its energy management services help clients lower consumption and costs. The company also invests in smarter service delivery, including digital maintenance tracking and technology-assisted monitoring, helping clients meet their environmental, social and governance goals while improving performance.
Coverage
Bestcare is headquartered in Nairobi, with offices at Mpaka Plaza in Westlands. Its teams serve Nairobi County and the wider region, including Kiambu, Machakos, Kajiado, Nakuru and Murang'a, and extend services to major towns and cities across Kenya.
Part of the Bestcare Family
Bestcare Facilities Management sits within a wider group of Bestcare service businesses covering cleaning, appliance repair, manpower and outsourcing, pest control, and gardening and landscaping. This allows the company to draw on specialist teams when a client's needs go beyond core facilities management.
Why Clients Choose Bestcare
Clients choose Bestcare because the company combines technical competence with accountability. Property owners, landlords and facility managers gain a partner who understands their buildings, communicates clearly and delivers consistently. Whether the need is a single repair, a long-term maintenance contract or full outsourcing, Bestcare adapts its services to fit.
Contact Bestcare Facilities Management
- Email: info@bestcareservices.co.ke
- Website: www.bestcareservices.co.ke
- Office: Mpaka Plaza, Westlands, Nairobi
- Phone / WhatsApp: 0709 004 600 for quotations and enquiries
To discuss your facility's needs or request a no-obligation quote, contact the Bestcare team today.